Online Tech Support Executive Job In Dubai
Apply For Online Tech Support Executive In Dubai, United Arab Emirates
An IT/computer company in Dubai is in need of a full time experienced online tech support executive.
Salary is AED 3501 to 4000.
Selected candidates should have working experience as an online tech support executive in the same field or related for a period of 1 to 2 years.
Ideal applicants should have familiarity with remote desktop applications and help desk software like Zen desk.
Preferred candidates should have a good understanding of computer systems, mobile devices, and other tech products.
Interested applicants should have the ability to provide step by step technical help both written and verbal.
ROLES & RESPONSIBILITIES
Selected candidates should be able to take and receive online orders from clients, preparing online marketing materials, as well as inventory management.
Ideal applicants should be able to properly escalate unresolved issues to appropriate internal terms like software developers.
Preferred candidates should be able to refer to an internal database or external resource to provide accurate tech solutions.
Interested applicants should be able to talk to clients through a series of action either via phone, email or chat until they have solved a technical issue.