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Front Office Receptionist Job (ARABIC)

Front Office Receptionist Job (ARABIC)

 

Apply For Front Office Receptionist Job (ARABIC)

 

Duties and Essential Job Function

  • Greet and welcome visitors in a friendly and professional manner; documents all visitors in log book; determines their needs, notifies the person(s) being visited and if more than a 5-minute wait is likely, offers and serves coffee; stays within the vicinity of the reception area at all times and coordinates with the Administration Manager for substituting during any absence.
  • Redirect phone calls and visitors to the appropriate person and office.
  • Maintain a pleasing personality, as this is also a customer service role.
  • Answers telephone calls promptly and courteously; screens calls, transfers and directs calls to correct recipient; does not leave a caller on hold or unattended for more than 40 seconds takes complete and accurate messages when the person called is unavailable and distributes messages in a timely manner.
  • Activates the answering machine at the end of the day and/or places the PBX system on “night ring” mode. Checks the answering machine (if available) in the morning and retrieves messages and delivers accordingly.
  • Receives and sorts incoming mail, express envelopes and courier deliveries; distributes mail to employee mailboxes, delivers express envelopes and courier deliveries directly to recipient.
  • Prepares and posts all outgoing mail and express envelopes daily; maintains, checks and refills postage meter; logs outgoing express envelopes; arranges courier services.
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
  • Provide basic and accurate information in-person and via phone/email.
  • Maintain office security by following safety procedures and controlling access via the reception desk.
  • Order front office supplies and keep an inventory of stock relevant to the reception area.
  • Ensure knowledge of staff movements in and out of the organization.
  • Monitor and maintain front desk office equipment.
  • For incoming phone calls to managers forward it to the secretary only not to the Manager.
  • Provide general administrative and clerical support.
  • Prepare and distribute correspondence and documents and offers administrative support across the organization.
  • Schedule appointments and updates calendars.
  • Maintain appointment diary either manually or electronically.
  • Organize conference and meeting room bookings (if needed).
  • Coordinate meetings and organize catering (if needed).
  • Perform other clerical duties such as filing, photocopying, transcribing and faxing.
  • Monitor visitor access and maintain security awareness.
  • Able to deal with emergencies in a timely and effective manner, while streamlining office operations.
  • Responds to the Fire alarms and contact security manager, decides what action to be taken based on situations, facts known and position limitation.
  • Help in case of any emergency situations and play an active role.

Other Responsibilities

  • Assists and works in conjunction with HR and Administration to facilitate smooth office operations.
  • Perform other duties as maybe assigned by the superior

Job Specifications/Selection Criteria

  • Educational Qualification:

 

  • At least high school graduate

 

  • Professional Experiences:

 

  • With at least 2 years of related work experience

 

  • Soft Skills:

 

  • Strong interpersonal and intrapersonal skills
  • Privy to confidential information
  • Approachable and respectable
  • Multi-tasking and stress management

Competencies

    • Proficient in basic computer operations (MS Word, MS Excel, MS Power Point, Microsoft Outlook, etc.)
    • Excellent command of the English Language both in oral and written communication
    • Knowledge and skill in file management/data management system
    • Strong customer service orientation
    • Knowledge in telephony system.

Others

Must be locally based and having RP with NOC.
Level:
Entry Level (Less than 2 years of Experience)
Education:
Diploma
Job type:
Full time
Job Category:
Human Resources
Posted Date:
Wednesday, July 24, 2019
A number of positions:
1
Salary:
Negotiable
Address:
Almuftah Group, Al Saad Street, Doha
875 Doha
Qatar
QA

 

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